Case Study: Leading Healthcare Organization achieves improved member engagement and reduced network leakage with Innovaccer Health Cloud

Enhancing member engagement with the Innovaccer Health Cloud

Leading Healthcare Organization faced rising member expectations, gaps in care coordination, and the need to improve member engagement and loyalty. To address these challenges, the organization worked with Innovaccer, deploying the Innovaccer Health Cloud’s Member Engagement solution to provide real-time data access, analytics, and personalized care options.

Innovaccer implemented a unified platform that combines claims, payer, clinical and third‑party data to power personalized, app-based outreach, omnichannel HIPAA-compliant messaging, and a member portal. The Innovaccer solution produced measurable gains for the organization — boosting member satisfaction, enabling personalized app campaigns, and reducing network leakage — and leverages Innovaccer’s broader platform scale (integrating records for millions and contributing to significant cost savings) to sustain results.