Case Study: Leading healthcare system (2M+ patients, 9 states) achieves 65% faster ticket capture and 40% shorter contact-center training with Innovaccer Health Cloud

Building the future of community-based care management

Leading Healthcare Company, a health system serving more than 2 million patients across nine states, partnered with Innovaccer to streamline care management and population health workflows. The organization struggled with a lack of unified patient data and point-of-care insights, missing medical history, network leakage, and the absence of a HIPAA‑compliant communication platform, which slowed ticket capture and increased training burdens.

Innovaccer implemented the Innovaccer Health Cloud (Data Activation Platform and application suite) including its Contact Center solution, creating a unified patient data repository, automated worklists, point-of-care dashboards, individualized assessments, and HIPAA‑compliant two‑way communication. As a result, Innovaccer helped the customer reduce average ticket‑capturing time by 65%, cut contact center training time by 40%, realize more than $115K in operational efficiency gains, and improve referral prioritization and care coordination.