Case Study: Large Healthcare Organization achieves increased member enrollment and engagement with Innovaccer Health Cloud

Boosting member enrollment with the Innovaccer Health Cloud

Large Healthcare Organization faced a sudden enrollment and retention challenge after COVID‑19 left millions at risk of losing employer coverage. Confronted with fragmented data, poor member engagement, rising consumer expectations, and regulatory interoperability and Star Rating pressures, the organization partnered with Innovaccer and deployed the Innovaccer Health Cloud with its Member Engagement capabilities to streamline data, identify high‑risk members, and personalize outreach.

Innovaccer implemented an integrated, interoperable platform that unified 360‑degree member profiles, delivered real‑time clinician alerts, closed care and coding gaps, and provided tools for adherence and member education. The result was higher member enrollment and engagement, better member experiences and Star Ratings, and lower costs; Innovaccer cites measurable impact across customers including $600M in total medical expense reduction, 12M value‑based care lives managed, integration of records for more than 24M people, and support for 37,000 providers.