Case Study: Bundesagentur für Arbeit achieves user-centered digital service improvement with innosabi Ideenwerkstatt

Bundesagentur für Arbeit - Customer Case Study

The Bundesagentur für Arbeit, the German Federal Employment Agency, faced the challenge of evolving customer expectations in the digital age. To develop user-centric digital services for a diverse population of job-seekers and companies, they partnered with vendor innosabi to implement the Ideenwerkstatt platform. This tool was used to directly test digital prototypes and gather fast, qualitative feedback.

Through innosabi's solution, the agency established an iterative feedback loop using prototypes and mock-ups. This enabled them to identify unmet needs and emerging trends by collaborating with both citizens and employers. The process resulted in user-centered services that reduced development time, cost, and risk, ensuring their digital offerings closely matched the needs of all stakeholders upon launch.

Bundesagentur für Arbeit

Christina Bulenda

Requirements Management Online