Case Study: DriveNow cuts parking fine processing time and errors with Innofactor workflow automation

Workflow minimizes workload and errors at DriveNow Denmark

DriveNow Denmark, a car-sharing service operated by Arriva, faced a significant administrative challenge in manually processing 30-40 daily parking fines. This time-consuming and error-prone process involved switching systems and manually billing customers, creating a heavy workload for staff. To address this, they partnered with vendor Innofactor to find an automated solution.

Innofactor implemented a workflow built on Microsoft Flow, SharePoint Online, and Nintex to automate the parking fine billing process. This solution automatically extracts data, manages cases, and sends invoices to customers, cutting the processing time by two-thirds. The vendor's solution minimized errors, accelerated reimbursement, and reduced calls from dissatisfied customers, greatly easing the administrative burden for DriveNow.

DriveNow

Steen Herløv Andersen

Operational Manager