Case Study: City of Tampere achieves greater transparency and collaboration with Innofactor’s Microsoft Dynamics 365 CRM

The Microsoft Dynamics 365 CRM system makes cooperation easier for the City of Tampere and its key stakeholders

The City of Tampere faced a challenge in its employment and growth services due to the use of disparate, non-integrated CRM systems across different units and stakeholder organizations, which hindered cooperation and transparency. To build consistent customer processes, the city partnered with vendor Innofactor to implement a shared Microsoft Dynamics 365 CRM system.

Innofactor deployed the solution using an agile, Minimum Viable Product approach, leveraging Dynamics 365's out-of-the-box integrations to save significant time and development costs. The result was a clear, simple-to-use common system that streamlined customer processes, improved data currency, and greatly enhanced cooperation between stakeholders, leading to a more coherent customer experience.

City of Tampere

Suvi Jokela

Project Manager