Case Study: Helkama-Auto modernizes customer service and maintenance booking with Innofactor and Microsoft Office 365

Helkama-Auto modernized its business systems from CRM to online maintenance booking by implementing Microsoft solutions

The customer, Helkama-Auto, a Finnish automobile importer, sought to modernize its outdated business systems, including its lack of a CRM and an online service booking tool. The vendor, Innofactor, implemented Microsoft solutions including Dynamics 365 CRM and Office 365 to address this challenge.

Innofactor delivered a suite of Microsoft-based systems, including a new CRM, an extranet for online maintenance bookings, and Power BI. The result was a significant modernization of services, providing a much-improved experience for both the company and its customers who could now book appointments online. The customer cites the seamless partnership and successful implementation as a key achievement, with the online maintenance system being a point of particular pride.

Helkama

Lea Taittonen

IT Director