Case Study: City of Espoo streamlines decision-making with Innofactor Dynasty 10

Dynasty 10 Automates Data Processing and Streamlines Decision Making

The City of Espoo, a Finnish municipality with over 270,000 inhabitants, faced a challenge with its outdated and inefficient decision-making system. The existing processes involved many manual and complicated phases, no longer meeting operational or data protection requirements. The city selected vendor Innofactor to implement a modern case management solution to automate workflows and streamline official decision-making.

Innofactor implemented its Dynasty 10 case management system, which is designed for public administration and is SÄHKE2-certified. The solution automated preparatory work, including personal data deletion, and integrated with an online meeting system. This resulted in significant cost savings for the City of Espoo by reducing manual work, facilitating task execution, and making employees' workdays more meaningful.

City of Espoo

Leila Neiglick

System Advisor