Case Study: Hoas improves its customer journey with Innofactor

Digital services help Hoas to assist its customers more effortlessly

The Foundation for Student Housing in the Helsinki Region (Hoas), a non-profit student housing provider, partnered with Innofactor to establish a digital vision and improve its customer journey. Hoas sought to create a competitive advantage and meet the clear need for digital services, as identified in its new strategic research, which required a partner capable of handling challenging implementations.

Innofactor designed Hoas's digital roadmap and delivered solutions including website renewal and the innovative 'Hoas Matchie' search functionality. As a result of these digital changes implemented by Innofactor, the number of housing applications tripled over three years, providing a concrete measure of success and creating a significantly better experience for customers.

Hoas

Matti Tarhio

Chief Executive Officer