Case Study: Kommunal modernizes membership management with Innofactor's Microsoft Dynamics CRM solution

Customized membership management solution for a trade union

The trade union Kommunal, the largest in Sweden with over 500,000 members, needed to replace its 17-year-old member database with a modern system. Their challenge was to find a sophisticated solution that could manage memberships, contracts, and accounts while being flexible enough to support the unique structures and processes of a trade union.

Innofactor delivered its Microsoft Dynamics CRM-based Membership Management Solution (MMS), which was customized to fully support Kommunal's business processes, including recruitment and administration. The solution provided an easy-to-use and flexible platform designed to meet future requirements. For Kommunal, Innofactor's understanding of their needs and their comprehensive expertise resulted in a tailored, ready-to-use system.

Kommunal

Hanna Stenholm

Head of Membership Administration