Case Study: Population Register Centre streamlines case management with Innofactor

Case processing into shape with the help of Innofactor

The Population Register Centre (PRC) faced inefficiency with over 20 manual, paper-based permission and contract processes. Their manual system was slow, dispersed customer data, and lacked comprehensive information on customer actions. To address this, the PRC collaborated with vendor Innofactor to build an electronic case and customer relationship management system.

Innofactor implemented the solution using a Scrum model, which featured close cooperation and regular feedback. The new system eliminated manual printing and data entry, automated archiving, and integrated with operative functions like invoicing. This process digitalization streamlined operations, saved significant working time, and improved data quality. Innofactor's collaboration ensured a smooth implementation that resulted in more efficient processes and an improved customer experience.

Population Register Centre

Pauli Pekkanen

Development Manager