Case Study: a leading online gaming platform ensures age-appropriate chat moderation with Innodata's AI chatbot

Leading Online Gaming Platform improves chat moderation accuracy and speed with Innodata

The customer, a leading online gaming platform, faced the challenge of manually reviewing vast amounts of chat logs to ensure all content was appropriate for its all-ages audience. To solve this, they partnered with vendor Innodata for a content moderation solution.

Innodata developed an AI-powered chatbot that automatically identified inappropriate text using a comprehensive taxonomy of phrases and idioms. The solution was enhanced with machine learning to analyze and classify chat logs, improving the accuracy and speed of flagging content. This automated process ensured age-appropriate conversations, and the continuous data feed was used to further train the ML model, with human SMEs providing quality assurance.