Case Study: ISG Intermed Service GmbH & Co. KG achieves centralized cross-organizational task management and faster, transparent processes with InLoox

Intermed relies on Kanban boards an project management in the cloud for cross-organizational task management

ISG Intermed Service GmbH & Co. KG, an owner-managed trading and logistics company and the central service provider for the LADR laboratory network with more than 20 independent lab locations, faced difficulty coordinating cross-organizational IT projects and interdependent tasks because different sites used varying IT standards. To create a simple, central communication and task-management platform, IT security and process manager Borris Hoffmeister chose InLoox’s cloud solution, leveraging its Kanban board and Outlook integration.

InLoox was rolled out across marketing, laboratory organization, hospital, IT and medical teams (about 20 licenses), combining Kanban boards for everyday task handling with Gantt planning for resource and rollout oversight. The InLoox implementation eliminated double-bookings, improved transparency and communication, sped up task processing, and enabled more reliable resource planning for updates and rollouts—delivering measurable efficiency gains and time- and cost-savings for ISG Intermed Service GmbH & Co. KG.

ISG Intermed Service GmbH & Co. KG

Borris Hoffmeister

IT-Security and Process Manager