Case Study: Vincere improves user onboarding and reduces support tickets with Inline Manual

User onboarding at Vincere recruitment at a global scale

Vincere, a cloud-based recruitment platform serving recruitment companies worldwide, needed a better way to onboard trial users and train existing customers on new features as its SaaS product evolved. With users spread across multiple time zones and languages, the team needed on-demand training that could match each user’s pace without relying heavily on internal development resources.

Using Inline Manual, Vincere created self-service tutorials and step-by-step walkthroughs to help users quickly understand the platform, with marketing able to author and launch content independently. The result was less support burden and more time for the team to focus on higher-value work, while progression tracking helped drive onboarding completion and was easy to integrate through Inline Manual’s API.

Vincere

Annabella Poon

Marketing Manager