Case Study: SAI Global improves user experience and speeds adoption with Inline Manual

SAI Global improves Risk Management Software user experience through ongoing, on-demand support with Inline Manual

SAI Global, a global provider of risk and compliance software, needed a better way to support BWise end-users without relying on time-consuming training sessions or forcing users to leave the application for help. To improve the user experience and reduce confusion, the company looked for an in-app guidance solution that could deliver personalized, contextual support right when questions arose.

Using Inline Manual, SAI Global implemented daily in-app support for BWise with hotspots, tooltips, walkthroughs, articles, branching, and segmentation. Inline Manual helped them guide users through key tasks, speed up adoption, reduce support calls and tickets, and improve satisfaction and retention. SAI Global also reported positive customer feedback and an increase in revenue, showing the impact of Inline Manual on both the user experience and business results.

SAI Global

Vincent Perquin

Manager, BWise Academy