Case Study: Dezrez Services enhances software onboarding and self-service with Inline Manual

Dezrez exceed customer expectations with software onboarding

Dezrez Services, a UK real estate software provider, needed to move from a hybrid software model to a fully cloud-based SaaS platform for its new product, Rezi. As user expectations for onboarding and self-service changed, the company wanted a better way to support customers, reduce anxiety around adoption, and scale beyond traditional in-person training and manuals.

Inline Manual provided the in-app guided onboarding and contextual help that Dezrez Services needed. Using Inline Manual, Dezrez created hundreds of walkthroughs, delivered relevant help within the product, and even extended usage into marketing and customer communications. The result was improved customer awareness of existing features, better self-service support, and stronger scalability for the business.

Dezrez Services

Ross Liddell

Operations Director