Case Study: Taco Bell achieves 100% training adoption and improved customer satisfaction with Inkling

Taco Bell Spices Up Training and Empowers Team Members With Inkling

Taco Bell needed a better way to deliver training and on-the-job support to 210,000 team members across 7,000 locations. The company lacked easy access to training materials, searchability in SOPs, and reporting, which made consistent employee training difficult. Taco Bell turned to Inkling’s EchoInk platform to solve these challenges.

Inkling implemented a smart content system that gave Taco Bell team members direct access to training materials on any device. The result was 100% adoption across 7,500 U.S. restaurants, a 5% increase in customer satisfaction, and $2 million in annual savings from reduced printing and shipping costs.

Taco Bell

Michelle Kay

Director, Learning and Development