Case Study: Solana Foundation scales developer support without expanding headcount with Inkeep

How Solana uses Inkeep to scale developer support without expanding their team

The Solana Foundation, a non-profit dedicated to promoting the Solana blockchain, faced the challenge of scaling its developer support to keep pace with its rapidly expanding ecosystem and documentation. The volume of queries from its growing community was unsustainable for its existing team, and building a custom in-house AI solution would have required significant engineering resources and expertise. They turned to vendor Inkeep for a solution.

Inkeep implemented its comprehensive AI platform, which included an AI chat and unified search powered by its Model Context Protocol (MCP). This provided immediate, accurate answers from Solana’s documentation and gave the foundation critical analytics into user queries. The results were substantial: Inkeep extended the support team's capacity without requiring new hires, delivered a predictable cost model, and improved the overall developer experience by helping users find answers faster and uncover documentation gaps.

Solana Foundation

John Liu

Developer Relations