Inkeep
4 Case Studies
Case Study: Payabli unifies developer support and boosts AI-powered documentation with Inkeep
A Inkeep Case Study
How Payabli unified their developer experience with AI-powered documentation
Payabli, a SaaS platform that provides embedded payments, faced scaling issues with its developer documentation and support. Their previous platform led to repetitive customer questions, manual code generation, siloed knowledge, and language barriers for international engineers. Seeking an intelligent solution, Head of Documentation Casey Smith turned to Inkeep to enhance the search experience with an AI chat assistant.
Inkeep provided a suite of AI-powered tools, including a chat assistant and support copilot, that was integrated across Payabli's documentation, Slack channels, and ticketing system. The solution enabled instant code generation, broke down language barriers, and created a feedback loop to identify content gaps. This implementation by Inkeep achieved an 80% deflection rate on support tickets, greatly accelerated resolution times, and provided a secure way for developers to access documentation within their IDEs.
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Payabli
Casey Smith
Head of Documentation