Case Study: TriCo Regional Sewer Utility achieves streamlined billing and operational efficiency with inHANCE's Impresa

Through Configuration, Not Customization, TriCo Improves Operational Efficiency with Impresa

TriCo Regional Sewer Utility, a Zionsville, IN wastewater utility serving about 16,000 residential and commercial customers, was frustrated with a glitchy, heavily customized customer information and billing system that was unreliable, slow to support, and poorly handled ACH audit trails. TriCo selected inHANCE and its Impresa CIS after seeking a stable, user-friendly platform that could be configured rather than customized to meet their needs.

inHANCE implemented Impresa configured to TriCo’s specifications with hands-on Professional Services, automating pre-billing tasks, enabling BI reporting, and adding encrypted ACH audit-trail tracking and change alerts. The result: billing preparation fell from half a day to about an hour, staff regained hours each week for higher-priority work, meter and location management became faster, and TriCo now receives more reliable, responsive support from inHANCE.

TriCo Regional Sewer Utility

Cindy Sheeks

Controller