Case Study: The City of Newburgh Water achieves streamlined operations and accurate near-real-time billing with inHANCE Impresa CIS

The City of Newburgh Water Department Values Long-Standing Partnership With inHANCE

The City of Newburgh Water Department, which serves about 30,000 residents across 6,675 connections, needed a customer-focused system to deliver accurate, near-real-time billing and leak detection, streamline operations, and save taxpayer dollars. To meet these goals they partnered with inHANCE and adopted the Impresa Customer Information and Utility Billing Software (CIS).

Using inHANCE’s Impresa CIS (in place since 2005), the department centralized account-specific data, attached historical documents, linked service charges to accounts, and integrated meter-reading and field workflows so staff can create and track work orders and run targeted reports. The result was faster leak detection and customer notification, improved revenue capture, streamlined operations, and measurable taxpayer savings — outcomes supported by a long-standing 17-year partnership.

The City of Newburgh Water

Wayne Vradenburgh

Superintendent