Case Study: City of Rockville streamlines utility operations with inHANCE FieldHawk

City of Rockville saves 1.5 hours a day with inHANCE FieldHawk

The City of Rockville faced inefficiencies and delays due to its outdated, manual work order system. Seeking a modern and integrated solution, the city selected vendor inHANCE's Impresa utility billing system and its integrated FieldHawk workforce management platform to overhaul its processes and improve customer service.

inHANCE implemented FieldHawk, which provided real-time tracking of work orders and eliminated manual data entry. The results included saving at least 1.5 hours per day in drive time, a reduction in operational costs, and significantly improved interdepartmental communication and strategic field dispatch capabilities.

City of Rockville