Case Study: Netthandelsgruppen cuts online returns with Ingrid

Netthandelsgruppen reduces the online return rate from 15% to 4%

Netthandelsgruppen, Norway’s e-commerce giant behind brands like Tights.no, Comfyballs, and Aware Nutrition, struggled with high return volumes caused by poor size descriptions, bracketing, and free-shipping incentives. The company wanted to improve customer experience, simplify exchanges, automate workflows, reduce costs, and gain better returns insights, using Ingrid’s Returns & Exchanges product.

With Ingrid Returns & Exchanges, Netthandelsgruppen introduced one-click returns, personalized exchange recommendations, easy claims handling, and a unified system for automation, reporting, and data insights. As a result, Ingrid helped cut the online return rate by 15% and made returns much smoother for both customers and internal teams.

Netthandelsgruppen

Aga Sajan

Return Specialist & Brand Purchaser