Case Study: Nelly.com achieves 1.6M SEK in annual shipping cost savings with Ingrid

Nelly.com saves 1.6M SEK annually with Ingrid

Nelly.com, a leading Nordic online fashion retailer, faced growing shipping complexity and hidden costs that were eroding their margins. These costs included expensive oversized parcel locker fees and unnecessary penalty charges from shipments exceeding dimensional limits. Their challenge was to protect profitability while maintaining their best-in-class customer experience, leading them to partner with the vendor Ingrid and utilize its delivery checkout and analytics services.

Ingrid implemented intelligent filter rules within its checkout system to restrict cost-inefficient delivery options. This involved redirecting shipments away from the most expensive locker sizes and creating flexible criteria to prevent penalty fees. As a result, Nelly.com achieved significant annual savings of 1.6M SEK, with 1M SEK saved from restricting locker dimensions and 600,000 SEK saved from preventing penalty fees, all while improving the customer experience.

Nelly.com