Case Study: Hubso converts 30% of returns to direct exchanges with Ingrid Returns & Exchanges

Hubso converts 30% of returns to direct exchanges

Hubso, a one-stop hub for influencer-led fashion and lifestyle e-commerce, was struggling with a highly manual returns process that had become unmanageable as new collection launches drove huge order volumes. Returns were consuming customer service time, increasing 3PL and warehousing costs, and creating major customer pain points. Hubso turned to Ingrid and its returns and exchanges solution to address the issue.

Ingrid implemented its automated Returns & Exchanges platform for Hubso’s biggest stores, including support for direct exchanges and C2C returns. The result was a much more efficient returns operation, with customer service shifting from manual returns handling to more value-adding work. Measurable impact included 30% of returns converted to direct exchanges, 171 saved on average per C2C return, and 1000 distance avoided per C2C return.

Hubso

Sebastian Schardl

Chief Operating Officer