Case Study: Elon achieves a 15% conversion increase with Ingrid

Elon achieves a 15% conversion increase with a delivery offer one step ahead

Elon, one of the Nordic region’s leading retail chains for consumer electronics and home appliances, wanted to improve conversion in a delivery-first retail environment. To support its digital commerce growth, Elon worked with Ingrid to address the challenge of offering flexible, accurate, and climate-smart delivery options, especially for heavy and bulky products.

Ingrid implemented Delivery Checkout to generate personalized delivery options for each cart, including pricing, delivery times, methods, and carriers, and Ingrid Tracking to provide branded status updates immediately after purchase. The result was a 15% conversion increase within the first six months, with Elon also reporting a better checkout experience and stronger overall customer confidence.

Elon

Jakob Dahlner

Chief Ecommerce Officer