Case Study: Happy Returns achieves seamless eCommerce returns with Ingram Micro Commerce & Lifecycle Services

Shipwire and Happy Returns Create Customer-First eCommerce Logistics

Happy Returns needed a better way to handle the surge in online shopping returns as customer expectations for fast, simple, and flexible post-purchase experiences increased. Ingram Micro Commerce & Lifecycle Services, through its Shipwire fulfillment and order/inventory platform, was looking to extend its strong forward-logistics capabilities with an easy returns solution that could fit smoothly into its business processes.

Ingram Micro Commerce & Lifecycle Services implemented a plug-and-play integration between Shipwire and Happy Returns to support in-person, mail, and carrier-based returns and exchanges, along with optimized logistics and reporting. The solution reduced shipping costs by about 20% through aggregated returns shipping, eliminated the need for in-house development, and improved the shopper experience with no-box, no-label QR-code returns and more convenient return options.

Happy Returns

Jean Francois

Head of Strategic Partnerships