Case Study: Largest Technology Consulting and Outsourcing Company reduces laptop repair costs and turnaround time with Ingram Micro Commerce & Lifecycle Services

Ingram Micro ITAD delivered a robust solution to keep field employees productive for a leading technology consulting and outsourcing company

One of the world’s largest technology consulting and outsourcing companies needed a more reliable, cost-effective laptop repair process for tens of thousands of global employees, many of them remote. Their previous North American repair provider had rigid processes, limited support hours, and unpredictable costs, forcing the client to maintain an in-house backup operation. Ingram Micro Commerce & Lifecycle Services provided a device lifecycle management repair services solution to create a single-source repair program.

Ingram Micro Commerce & Lifecycle Services set up a dedicated depot repair operation in Chandler, Arizona, with extended hours, replacement-unit stock, secure sanitization, software imaging, and file restoration support. The program achieved a standard 48-hour turnaround, next-day emergency service, and more than 10,000 laptops processed annually, while reducing costs by over 25%. The success of the program also led the client to expand into additional Ingram Micro services such as asset refresh and end-of-service disposition.