Ingram Micro Commerce & Lifecycle Services
29 Case Studies
Case Study: Ajax delivers personalized, high-volume fan fulfillment with Ingram Micro Commerce & Lifecycle Services
A Ingram Micro Commerce & Lifecycle Services Case Study
High online order volume required Ajax to partner with a best-in-class ecommerce fulfillment provider, Ingram Micro
Ajax, the Netherlands’ largest football club, needed a fulfillment partner that could keep up with the heavy demand from its online store, which received more than 8,000 orders per day. Ajax turned to Ingram Micro Commerce & Lifecycle Services for ecommerce fulfillment and shipping support, with a strong need for personalized orders and branded customer experiences.
Ingram Micro Commerce & Lifecycle Services implemented a fulfillment process that handled custom name printing on t-shirts, gift wrapping, and branded packaging using Ajax-supplied equipment and materials. Its in-house WMS enabled the team to process thousands of orders during sales spikes without sacrificing quality, helping Ajax improve customer experience and win the Sports & Leisure category in the Dutch 2016 Thuiswinkel Awards.
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