Case Study: De Bijenkorf achieves premium omnichannel shopping experiences with Ingram Micro Commerce & Lifecycle Services

De Bijenkorf partners with Ingram Micro Commerce & Lifecycle Services to support a premium shopping experience

De Bijenkorf, the Netherlands’ largest premium department store and part of the Selfridges Group, wanted to support ambitious growth while maintaining a luxury, omnichannel shopping experience across stores and online. Ingram Micro Commerce & Lifecycle Services was brought in to help de Bijenkorf improve fulfillment, customer experience, and inventory visibility through a unified commerce and logistics operation.

Ingram Micro Commerce & Lifecycle Services implemented omnichannel fulfillment, hyper-customization, last-mile delivery options, and efficient returns handling to support de Bijenkorf’s ecommerce operations. The solution enabled one-view inventory, same-day and timeframe delivery, click-and-collect, and premium packaging and personalization; it also helped de Bijenkorf reach a 99.9% accurate fulfillment rate during peak season, improve customer loyalty and order volume, and advance sustainability goals across the supply chain.

De Bijenkorf

Pieter Heij

Director of Multichannel, Technology and Supply Chain