Case Study: Norfolk and Norwich University Hospitals NHS Foundation Trust improves digital inclusion with Ingentive's Microsoft Teams change management

Norfolk and Norwich University Hospitals NHS Foundation Trust - Customer Case Study

Norfolk and Norwich University Hospitals NHS Foundation Trust, a major hospital carrying out nearly one million procedures annually, faced the challenge of implementing Microsoft Teams for a large, diverse user base with varying IT literacy levels, all during the Covid-19 pandemic. The trust needed a solution that would enable its staff to work more efficiently without the technology being a hindrance. They partnered with Ingentive for a change management and Teams implementation project.

Ingentive delivered a change management engagement with a strong focus on digital inclusion and accessibility. The solution included tailored training sessions, drop-in support clinics, knowledge webinars, and a variety of support materials like step-by-step PDF guides and bitesize instructional videos to accommodate all learning styles. The project was met with positive feedback from users, and Ingentive successfully helped the trust and several other local healthcare organizations adopt Microsoft Teams to work more effectively.

Norfolk and Norwich University Hospitals NHS Foundation Trust

Sarah Boyd

Head of Digital Experience & Transformation