Case Study: Menzies Aviation boosts employee engagement and operational efficiency with Ingentive and Microsoft Teams

Menzies Aviation - Customer Case Study

Menzies Aviation, a global aviation services company, faced challenges with employee engagement and communication among its widespread frontline workforce, who lacked corporate digital identities. Seeking to eliminate shadow IT and improve operations, they partnered with the Microsoft solutions vendor Ingentive to leverage Microsoft Teams as a central platform.

Ingentive implemented a customized Microsoft Teams solution, beginning with a successful pilot at Luton Airport. This provided a digital identity for staff and streamlined communications. A key development was a read-and-sign application built into Teams, which digitized paper-based processes and provided an audit trail. The solution significantly improved operational efficiency, supported remote work during the pandemic, and is now being rolled out globally, driving Menzies Aviation toward its employee engagement and carbon neutrality goals.

Menzies Aviation

Frank Dobbelsteijn

Vice President for London Heathrow