Case Study: AXA XL achieves faster email processing and clearer reporting with Ingentive

AXA XL - Customer Case Study

AXA XL, a division of the global insurer AXA, faced challenges with an inefficient email notification system that frequently failed and with reporting dashboards that did not match downloadable data. These issues created significant operational delays and posed a risk of reputational damage with their clients. They engaged their long-term partner, Ingentive, to augment their IT resources and address these critical problems.

Ingentive implemented a streamlined email process with comprehensive logging and restart capabilities, drastically reducing the job runtime from up to 12 hours to just 4 hours. They also developed new, matching reports and dashboards that resolved the client's data discrepancy issues. The solutions provided by Ingentive delivered major operational efficiencies for AXA XL and significantly increased client satisfaction, preventing reputational harm and strengthening the partnership.

AXA XL

Bryan Edwards

VP IT Delivery Lead for Risk Consulting