Case Study: Emory Healthcare achieves faster charge capture, reduced denials, and higher revenue with Ingenious Med

Emory Healthcare - Customer Case Study

Emory Healthcare, the largest healthcare system in Georgia with six hospitals and more than 200 provider locations, faced significant revenue cycle challenges in the early 2000s: with only 10 hospitalists across three sites they suffered lost charges, high denial rates, undercoding and a 60–90 day charge lag, compounded by an inefficient nearly 3:1 physician-to-biller ratio. To address these issues Emory implemented Ingenious Med for its physicians, billers and administrators.

Implementing Ingenious Med scaled Emory to 60 hospitalists across 10 sites and delivered measurable financial and operational gains: charges captured rose 8–17%, collection/realization improved 3–5%, denials fell 4–7%, denied charge write-offs dropped 12–17%, and charge lag fell to 2 days, generating $30,000–$60,000 per physician. Ingenious Med also enabled staffing optimization (physician-to-biller ratio ~10:1; 0.1 FTE training per facility; 0.3 FTE auditing; a 6‑FTE reimbursement team supporting ~$10M net revenue) and workflow/quality improvements like real-time communications, centralized patient access and faster discharge summaries.

Emory Healthcare