Case Study: one of Japan’s largest acquirers ensures ECR compatibility with Ingenico Professional Services

One of Japan’s Largest Acquirers deploys a new ECR solution across Japan with Ingenico

The customer, one of Japan's largest acquirers, faced a significant challenge when new security standards caused widespread technical issues with their Ingenico electronic cash register (ECR) integrated solution deployed at merchants nationwide. This occurred during the Covid-19 pandemic, making it impractical to scale up technical support to address the vast number of affected merchants.

Ingenico proposed a collaborative solution, setting up a joint operation between their Professional Services specialists and the customer's own experts. Working in an integrated environment, they quickly identified and resolved problems. As a result, the acquirer is now successfully deploying the new solution across Japan and has retained the Ingenico team for the next stage of their project.