Case Study: a leading private commercial bank in the Caribbean modernizes payments with Ingenico terminals and self-service solutions

Leading Private Commercial Bank in the Caribbean launches next-gen payments in 4 months with Ingenico Group

Ingenico Group helped a leading private commercial bank in the Caribbean modernize its payment systems. The bank’s aging terminals, over 15 years old, could not support new digital services like contactless payments. To optimize operations and improve software security, the bank partnered directly with Ingenico to replace its platforms with Ingenico’s TETRA terminals and Self/4000 series unattended devices.

The solution involved Ingenico’s Professional Services team reviewing and rebuilding the bank’s payment application. Working closely with the customer, they developed a robust app for the new terminals, integrating contactless use cases and certifying the solutions. Ingenico delivered the new application for the entire TETRA family in four months, with a mobile debit app ready in just two. They also provided custom estate management reports and user training, successfully deploying the updated payment platform.