Case Study: Japan’s Largest Acquirers improve payment reliability with Ingenico’s integrated ECR solution

Japan’s Largest Acquirers resolves merchant payment issues in 1 day with Ingenico

The customer, one of Japan's largest acquirers, faced widespread technical issues including duplicate payments and connectivity problems after a rapid deployment of new Ingenico payment terminals. These issues, compounded by the challenge of integrating new security standards with their electronic cash registers, resulted in growing complaints from their merchants and a need for immediate support that Ingenico's local team could not provide under normal protocols.

Ingenico implemented a dedicated Professional Services team that worked collaboratively with the client in an open office setting in Tokyo. This direct, three-way partnership between Ingenico, the acquirer, and the merchants allowed for the quick identification and resolution of problems. As a result, the acquirer successfully resumed its nationwide deployment, boosting its reputation, and subsequently retained Ingenico's team for the next stage of its project.