Case Study: International Direct Selling Jeweler achieves lower fees and higher sales with Ingenico Group

Ingenico Mobile Solutions Helps International Direct Selling Jeweler Increase its Bottom Line

International Direct Selling Jeweler, a leading jewelry company that relies on 15,000 independent sales consultants, needed a faster, more secure way to take payments and reduce transaction costs. Its paper-based credit card workflow was inefficient, raised card-not-present fees, and created security concerns that could hurt customer satisfaction. Ingenico Group, through Ingenico Mobile Solutions, was selected to modernize the company’s mobile point-of-sale process.

Ingenico Group implemented its ROAM mobile payment platform, integrating a secure card reader, APIs, payment engine, and encryption services directly into the jeweler’s mobile commerce app. The solution shortened checkout times, improved compliance and data security, and supported international payments while preserving the company’s existing processor. Ingenico Group helped the jeweler save more than $2M annually in fees, reduce chargebacks and declined cards, achieve payback in 6–9 months, and increase average order value and sales by 20%.