Case Study: Trip.com achieves global payments growth with Ingenico Group

Ingenico Helps Trip.com Fire the Jets on International Growth

Trip.com, the global online travel booking company, was expanding rapidly across Asia, Europe, and North America but needed a payments partner that could handle cross-border transactions smoothly, support local payment preferences, and reduce declines and processing costs. It turned to Ingenico Group, using Ingenico ePayments, to improve its international payment experience as it scaled.

Ingenico Group implemented a scalable multi-acquirer payments platform for Trip.com that added local acquiring connections, alternative payment methods, and automated rerouting of declined payments. This helped Trip.com increase authorization and conversion rates, reduce interchange and cross-border costs, streamline reconciliation and reporting, and support sustained growth in global sales volumes.

Trip.com

Lynn Qu

Vice President of Product and Retail