Case Study: Booking.com boosts global payments acceptance with Ingenico Group

Booking.com - Customer Case Study

Booking.com, the global travel platform, needed a payments partner that could support its fast-growing volume of pre-paid reservations and improve checkout performance. As more customers paid directly through Booking.com, the company looked for stronger global payment processing, better conversion rates, and access to a broad range of local and alternative payment methods. Ingenico Group, through Ingenico ePayments, was selected to help address these needs.

Ingenico Group implemented global payment processing and conversion optimization services for Booking.com, along with its Elevate Business Intelligence solution to analyze payment performance and identify further improvements. The result was better payment acceptance across markets, increased conversion from site visits to completed online payments, and stronger support for Booking.com’s expanding direct-payment model.

Booking.com

Olivier Bisserier

Chief Financial Officer