Case Study: agnès b. reduces online fraud and expands internationally with Ingenico ePayments

agnès b. reduces online fraud by 90% and expands internationally with Ingenico ePayments

agnès b., a global clothing and accessories retailer, was experiencing high online fraud rates which hindered its plans for international expansion. The company sought to reduce its exposure to fraud and chargebacks while also aiming to simplify its complex payment processing, which used different providers for various regions. They partnered with Ingenico ePayments to develop a global expansion plan.

Ingenico ePayments implemented new fraud policies using 3-D Secure and consolidated the company's global payment processing onto a single platform. This solution provided a multi-currency interface and added localized payment methods. As a result, agnès b. achieved a dramatic 90% reduction in its online fraud rate, which fell to below 0.5%. The partnership with Ingenico ePayments increased operational efficiency and successfully supported the brand's international growth strategy.

agnès b.

Bertrand Lepage

Head of eCommerce and Digital Innovation