Case Study: Johnson & Johnson achieves faster, more accurate purchase order processing with Infrrd

Johnson & Johnson cuts manual PO effort by 90% with Infrrd

Johnson & Johnson, a major global MedTech company, faced significant challenges in processing over 500,000 purchase orders monthly. Their customer service teams were overwhelmed by manual data entry, inconsistent document formats including handwritten orders and emails, and language barriers, particularly with Chinese-language orders. These bottlenecks caused delays, errors, and compliance risks, preventing critical medical supplies from reaching customers efficiently. They sought a better solution and turned to Infrrd for its AI-powered document processing service.

Infrrd implemented an AI solution that automated the purchase order processing. This eliminated the need for rigid templates and accurately handled complex, multi-PO documents and Chinese-language orders. As a result, Johnson & Johnson reduced manual effort by 90% and cut processing time from days to minutes. The solution seamlessly validated data in their SAP system, dramatically improving accuracy and operational efficiency.

Johnson & Johnson