Case Study: a global P&C insurance firm achieves faster claims processing SLAs with Infrrd

How One Insurance Company Transformed Its Claims Processing SLAs

Infrrd helped Evergreen, a third-party claims administrator serving global P&C insurance firms, address a major claims-processing bottleneck as higher customer SLAs demanded much faster turnaround without adding headcount. Its manual data extraction process relied on about 80 people and was too slow, costly, and difficult to scale across the many unstructured claim documents involved.

Using Infrrd’s Intelligent Data Processing platform, Evergreen automated document classification and data extraction from claims forms and related files, sending only exceptions to manual review. The result was nearly half of documents processed with no human intervention, processing time cut in half, and total claims volume handled 400% faster, with improved accuracy and compliance.