Case Study: Vila Galé cuts troubleshooting time by 50% with Infraspeak

How did the Vila Galé hotel group cut troubleshooting time by 50%

Vila Galé, one of Portugal’s leading hotel groups, needed to speed up maintenance response and reduce the time staff spent on redundant, manual tasks. Before working with Infraspeak, technicians, receptionists, and managers were bogged down by bureaucracy, poor visibility, and too much micro-management of operational information.

Infraspeak implemented its preventive and corrective maintenance solution, starting with a pilot at Vila Galé Cascais before rolling it out across the chain. The result was a 50% reduction in failure resolution time, an 80% drop in calls and emails between maintenance and other teams, and a much more centralized, transparent operation. Infraspeak helped Vila Galé improve service quality, free up staff time, and accelerate deployment across hotels in Portugal and Brazil.

Vila Gale