Case Study: InterContinental Porto reduces maintenance calls by 75% with Infraspeak

How did the InterContinental Porto reduce maintenance calls by 75

InterContinental Porto, part of the InterContinental hotel group in Portugal, was overwhelmed by more than 40 maintenance calls a day. The team struggled with miscommunication, manual paperwork, and limited visibility into maintenance costs and task execution times, making it difficult to maintain agility and service quality.

To address these issues, InterContinental implemented Infraspeak, including Infraspeak Direct™ for reporting breakdowns and NFC-based workflows for technicians. With Infraspeak, the hotel digitized maintenance planning and reporting, improved housekeeping agility, and reduced daily maintenance calls by 75%, from 40 to 10.

InterContinental

Felipe Soares

InterContinental