Case Study: Airtel achieves uninterrupted movie experience with Infraon

Everest helps Airtel to spread more delight through CINEMA

Airtel, one of India’s largest internet service providers, needed a centralized fault and performance monitoring system to support reliable service for digital media customers and reduce downtime. The company was looking for a flexible, easy-to-set-up solution with richer monitoring capabilities, and it chose Infraon’s Everest IMS and Service Desk to improve visibility across its infrastructure.

Infraon implemented monitoring for 200+ VSAT connections and devices across Airtel sites and 1000+ devices at digital media provider sites across 87 locations in India, with alerts, ticket creation, and SLA-based escalation built into the service desk workflow. The result was minimal or no business downtime, immediate operator notification, 24x7 monitoring, unified monitoring and ticketing, improved customer satisfaction, and a smoother movie experience for Airtel’s digital media customers.

Airtel