Case Study: D-Vois Communication achieves faster network issue resolution with Infraon by EverestIMS

D-Vois Communication - Customer Case Study

D-Vois Communication, which operates the I-ON broadband brand and serves customers across India, was struggling to monitor a rapidly growing network and customer base across 60+ cities. Manual handling of incidents, SLA management, and field updates was causing delays, errors, and siloed teamwork, so the company needed an integrated NMS and service desk solution from Infraon to better support customer service, NOC operations, and field operations.

Infraon implemented Infraon IMS and Infraon Desk in a private-cloud deployment to unify network monitoring, ticketing, workflow automation, knowledge base access, CRM integration, and field workforce management. The solution automated alarm-to-incident creation, improved outage detection and escalation, and helped engineers resolve issues faster using mobile access and geo-mapped assets; as a result, D-Vois reported faster issue resolution, smoother operations across teams, and improved customer satisfaction, with support for 300+ helpdesk users, 700+ field agents, 450,000+ end users, and 2,500+ incidents per day.

D-Vois Communication