Case Study: 2ndFactory improves customer service and data insights with Infragistics ReportPlus Embedded

2ndFactory shares daily restaurant trends with Infragistics to improve service

2ndFactory, a Tokyo-based UX company, faced a challenge with its QOOpa restaurant order management solution. The initial product did not meet market needs, as it was developed without a deep understanding of the internal management challenges faced by food and beverage businesses. They needed a way to effectively visualize and share data to provide better insights for their clients.

Using Infragistics' ReportPlus and Ignite UI, 2ndFactory revamped QOOpa to provide self-service business intelligence. The solution allowed restaurant managers to easily combine data sets, visualize trends without writing code, and share these insights instantly across mobile devices. This enabled 2ndFactory to offer data-driven improvements and better customer service to its clients.

2ndFactory