Case Study: SWB Energy and Water improves SAP data quality with InfoZoom

SWB Energy and Water - Customer Case Study

SWB Energy and Water, a regional utility company, required a user-friendly tool to optimize its SAP data quality. Their challenge was enabling business users to control and maintain data quality without overburdening the IT department. The vendor, InfoZoom, provided a solution for this need.

InfoZoom allowed the customer service department to perform easy ad hoc analysis and error detection on their SAP data. This empowered administrative employees to manage data quality themselves, locating errors and performing mass corrections that were previously difficult to find. As a result, the time required to generate analyses and special reports was drastically reduced from up to three days to just a few mouse clicks, leveraging the department's own background knowledge for continual data optimization.

SWB Energy and Water

Axel Kapellen

Department Manager for Customer Service and Invoicing