Case Study: Wombat Housing Support Services enables remote work and better client support with Infoxchange

Wombat Housing Support Services enables full work-from-home continuity with Infoxchange

Wombat Housing Support Services, a provider of homelessness support services in Melbourne, faced a challenge with its outdated and clunky patchwork of IT and client management systems. This hindered their efficiency and they lacked a clear vision for how technology could better support their social work. Infoxchange worked with them to understand their needs and plan a new technological direction.

Infoxchange implemented a new client and case management system and migrated the organization to Microsoft 365 with multi-factor authentication. This transformation, completed just before the COVID-19 pandemic, allowed staff to work from home with full functionality. The solution, supported by Infoxchange's flexible helpdesk, empowered staff and ensured they could continue providing crucial support to vulnerable clients throughout lockdowns.

Wombat Housing Support Services